Order Processing
All orders are processed within 1–3 business days unless otherwise stated. During launches, preorder drops, or high-volume periods, processing times may be extended.
Customers will receive a confirmation email once their order has been placed and another email with tracking information once the order has been shipped.
Preorders
Some items may be sold as preorders. Estimated shipping or fulfilment timeframes for preorder items will be stated on the product page.
If your order contains both preorder and in-stock items, the entire order may be shipped together once all items are available unless otherwise arranged.
Please note that preorder timeframes are estimates and may occasionally be affected by manufacturing or courier delays.
Shipping Methods
We use trusted South African courier partners including:
- The Courier Guy
- Aramex
- PUDO
Shipping method availability may vary depending on your location.
Delivery Timeframes
Estimated delivery time after dispatch is 3–11 business days, depending on the delivery location.
Delivery timeframes are calculated from the date of dispatch, not the date the order is placed.
Business days exclude weekends and public holidays.
Delivery to remote or outlying areas may take longer than delivery to major metropolitan areas.
Please note that all delivery timeframes are estimates and are not guaranteed. Delays may occasionally occur due to courier operations, peak periods, public holidays, weather conditions, or other circumstances beyond our control.
Shipping Costs
Shipping costs are calculated at checkout based on your location and selected shipping method.
Promotional free shipping offers may apply during selected campaigns or launches.
Tracking
Once your order has been shipped, you will receive tracking details via email or SMS.
Please ensure your contact information is entered correctly at checkout.
Courier Responsibility
Once an order has been dispatched, responsibility for transit and delivery lies with the courier service provider.
Incorrect Shipping Information
Customers are responsible for ensuring that delivery addresses, contact numbers, and shipping details are accurate before completing checkout.
Racewars Society is not responsible for delays or failed deliveries caused by incorrect or incomplete shipping information provided by the customer.
If an order is returned due to an incorrect address, additional shipping charges may apply for redelivery.
Lost or Delayed Parcels
While we work with reliable courier partners, Racewars Society cannot guarantee courier delivery times and is not responsible for delays caused by the courier, weather conditions, stolen items, strikes, or other circumstances outside of our control.
If your parcel appears lost or significantly delayed, please contact us and we will assist in opening an investigation with the courier.
Safe Delivery Location Clause
Once a parcel is marked as delivered by the courier to the provided address, Racewars Society is not responsible for theft, loss, or damage occurring after delivery.
Refused Delivery Clause
Orders refused upon delivery may be subject to return shipping and handling fees.
Uncollected Parcel Clause
Parcels not collected within the courier’s required timeframe may be returned to sender. Additional shipping charges may apply for redelivery.
Signature Clause
The courier may require a signature upon delivery. Proof of delivery supplied by the courier will be considered valid confirmation of receipt.
Shipping Fee Clause
Shipping fees are non-refundable once an order has been dispatched.
Contact
For shipping-related questions, please contact us at:
Email: racewarssociety@gmail.com